"Define Your Customer Service Brand"
Set your calendar for Tuesday, August 26, 2014, for our next MSMA breakfast meeting at Kings Island Resort and Conference Center. As promised, we have impressive topics and speakers for 2014.
Are you constantly investigating ways to improve your customer’s experience and enhance the perceived value of the services you provide? Would you like to be viewed as a collaborative business partner and a trusted advisor? If so, you will want to participate in this interactive session. Concepts will be introduced and group discussion will instill the applicability of those concepts. “Define Your Customer Service Brand” and create an environment which highlights the perpetual value you deliver.
Those of you that have been in the mailing industry for some time are not strangers to the outstanding Pitney Bowes Mail Management seminars. Mr. Trevor Ward, Program Specialist for the Learning & Development Team at Pitney Bowes, will be our guest speaker for this meeting.
Trevor comes with 19 years of experience in the mailing industry. His experience is split between sales and operations management. He manages and facilitates training to sales professionals across North America.
He’s been a member of Mail Systems Management Association (MSMA) since 2000 and presently serves as Immediate Past President of the Chicago Chapter. Trevor served as Vice President of Chapter Operations and Regional Director for the MSMA National board of directors. He also served on the Greater Illinois Postal Customer Council executive board as a director. Since 2001, he has been a speaker at MailCom and other mailing industry events.
Trevor earned MSMA’s Certified Mail and Distribution Systems Supplier (CMDSS) and Mailpiece Design Consultant (MDC) certifications. He was featured on the cover of MAIL: Magazine in March 2005 for his progressive approach to team management and awarded the Distinguished Service Award in February 2014.
He is a dedicated family man and quoted, “Married to the most impressive woman I have ever met.” Trevor is the father of three amazing children and he lives in the Chicago burbs.
So, mark your calendar and register for our upcoming breakfast meeting at Kings Island Resort and Conference Center on Tuesday, August 26, at 8:30 a.m. We are currently working with national to update our website. You can pay through PayPal anyway using our website. However, PayPal will not reflect the correct meeting date. Also, please fax your registration form to 513-629-1510. If you have not renewed your membership or signed up as a new member, you can do this through our website as well.
If you would like to serve on the board, please contact an officer.
Give Trevor a warm Ohio welcome, sign up today!
Acting Treasurer and Past President
Please note non-members or guests, must pay the non-member price, unless you join MSMA.
Please fax your registration form to 513-629-1510
NEW! Credit Card Option Using PayPal – http://www.ohiovalleymsma.com/:
Or send payment to:
Ohio Valley MSMA
P.O. Box 14567
Cincinnati, OH 45250-0567
FAX registration to the attention of Connie Compton – 513-629-1510
Questions: Please contact Connie Compton, Acting Treasurer and Past President, at: firstname.lastname@example.org or call 513‑629-1850
The Kings Island Resort & Conference Center is located off Interstate 71 at exit 25. Turn Right off the Exit and turn Right at the Kings Island entrance. The convention center is about 1 mile on the Right.