Customer Service: Who Is To Blame?
Paul Dreifuss, CMDSM, MDCSenior Site ManagerCanon Business Process ServicesFacilities & Services DirectorBudd Larner, PCExecutive Vice-PresidentMSMA National
Overview: Customer Service. Does it exist anymore?
Is it terrible, poor or excellent?
Does anyone really care?
“Who you gonna call?” Even a ghost might be a better solution.
This session will ask for your ideas and perspectives as we all look at a movie clip and experience real customer service responses from some of the biggest companies in the world.
What’s in your operation?