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  • January Educational Learning Event

January Educational Learning Event

  • 22 Jan 2015
  • 2:00 PM - 3:00 PM
  • JoinMe Webinar


  • MSMA Member

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The Trials and Tribulations of a Lonely (and Sometimes Frustrated) Operations Manager

The operation of a print and mailing environment can be very complex; that complexity can be amplified when operational processes are manual. To illustrate we will  take a look at ABC’s daily operations.

As an Operation Manager, Dave’s responsibility is to oversee the receipt of print files from various systems, scheduling all of the work to ensure delivery times are met, managing the printing process, coordinating the inserting system and overseeing the mail delivery procedures. This means if a customer complains to the customer service department because they have not received their bill, it is Dave’s job to figure out what happened to it.

An easy task, right? In this case maybe not, especially without automation...

Many times this situation involves the reprint process; a process whereby the printer or inserter damages a document intended to be sent to a customer. When this happens, the document (a statement, policy, bill, etc.) has to go through a reprint process. For many organizations this process is still a manual task handled by production floor staff. The alternative approach involves an Automated Document Factory that tracks documents at the piece level and handles the reprint process automatically with full tracking and reporting.

And with the fast adaption of high-speed inkjet, increased postage spends, alternative document distribution methods and increased competition, the need to automate and use all hardware to the fullest potential impacts the operation.  Dave will take a look at how all these impact the daily operations and what you can do to address these needs.

Please join, David Day, EDP, for this educational and enlightening webinar.  David brings over 30 years operation management experience and as the Product Marketing Manager for Crawford Technologies along with his years of experience, he has seen it all and will provide you with tips and methods to improve your operation and your company’s bottom line.



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