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  • December National Educational Learning Event

December National Educational Learning Event

  • 01 Dec 2016
  • 3:00 PM - 4:00 PM (EST)
  • JoinMe Webinar


  • MSMA Member

Registration is closed


Please join us December 1st at 3:00 pm (EST)
for Our
December Webinar:


Accountability and Leadership:A Pathway to Your Success


Managing in today‚Äôs environment comes with a tremendous amount of scrutiny and expectations.  This webinar is designed to outline tools and methods to create a transparent and efficient workplace.


You will learn about the benefits of holding your staff accountable for their job performance and holding yourself accountable as their manager.   We will also review leadership skills that can help you manage your operations efficiently and effectively.  You will hear about the benefits of delegating, building a strong leadership team and support staff and being an effective listener to your staff and how this all comes together to foster positive working relationships with your staff and internal customers.




The presenter will be Jim Burns Operations Manager, Massachusetts General Hospital.

Mr. Burns has over 25 years of mailing experience with 20 years in the Healthcare field and 5 years in outsourcing.  He oversees Receiving and Mail Services for Massachusetts General. He holds industry certifications of CMDSM, EMCM, MDC, and MDP and is on the MSMA New England Board of Directors and the Greater Boston PCC Board of Directors  

Mr. Burns has been presenting at National Conferences since 2006.   Additionally, he has presented at the following conferences; The Association for Healthcare Resource & Materials Management (AHRMM), MailCom, National Postal Forum (NPF), The National Association of College and University Mail Services (NACUMS), and The Association of College & University Mail Services (ACUMS).

Please plan to joins us for this informative presentation as Jim shares the tools that have help lead to his successful career in leadership!


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