• Home
  • April National Educational Learning Event

April National Educational Learning Event

  • 20 Apr 2017
  • 3:00 PM - 4:00 PM (EDT)
  • JoinMe Webinar


  • MSMA Member

Registration is closed

Customer Service: Who Is To Blame?


  Presented by

Paul Dreifuss, CMDSM, MDC
Senior Site Manager
Canon Business Process Services
Facilities & Services Director
Budd Larner, PC
Executive Vice-President
MSMA National 


Overview: Customer Service. Does it exist anymore?

  • Is it terrible, poor or excellent?

  • Does anyone really care?

  • “Who you gonna call?” Even a ghost might be a better solution.

This session will ask for your ideas and perspectives as we all look at a movie clip and experience real customer service responses from some of the biggest companies in the world.

What’s in your operation? 


© Mail Systems Management Association
Powered by Wild Apricot Membership Software